Several years ago I bought a Lexmark X6170 all-in-one printer. Naturally it came with a CD installation disk which I used to load the drivers onto my computer. A few weeks ago I bought a new computer (YAY!) and could not find the installation disk. No biggie (I thought) I can download the driver off of the internet and I’ll be all set. Well, little did I realize until earlier today that the OCR software that was on the installation disk that works on the printer was not included in the driver download off of the Internet. So I called customer support and they told me that the OCR software was not available through them, I had to go to the OCR vendor’s website. The OCR vendor’s website was not helpful at all. Luckily, I remembered where the installation disk might be and FOUND it! So I downloaded it and now I’m all happy again!
So poo on Lexmark and ABBYY for your horrible technical support!